In an IT department not so long ago, the main concern of an IT manager was the rate of resolution for helpdesk tickets. However, today’s IT department faces a variety of new challenges. As well as being able to efficiently meet the needs of users in a cost-effective way and conducting major technology roll-outs across the company, IT managers are expected to improve the business and make it safer and more profitable.
IT managers are being called on to enhance operations, improve security and beyond most – to provide a competitive advantage through new functionality. A whole new range of tasks is being put onto the CIO’s shoulders, requiring additional capabilities and demanding much greater emphasis on areas such as innovation or crafting and orchestrating digital ecosystems.
So how do you do it?
Build a better IT strategy
IT leaders are relied upon to lead their companies’ digital advancements by creating an IT strategy that sets the course of innovation while accommodating digital initiatives. But most companies simply don’t take the time to plan out an IT strategy. More than they care to admit, people will spend more time researching a new car more than truly understanding the software required to run critical parts of their business. With an explosion of applications, software, and vendors likely to be tenfold of what it was five years ago, who can blame them?
However, businesses – and their owners – still make the mistake of thinking of technology as a “get out of jail free” card. Information technology can be a force multiplier for your business – saving money, making your employees more productive, and allowing you to attract more business but it needs to be delivered on time, on budget and part of a greater business plan. But how can you do this when you’re simply trying to keep your head above water?
Add more bodies and build a diverse departmental skillset
New technologies are introduced all the time as is up to the CIO to identify and implement technologies that benefit the company’s IT department – and the bottom line. The most obvious solution is to hire more, especially for the infamous “IT department of one” but this doesn’t necessarily guarantee success.
Werner Vogul, the Amazon CTO famously once said “There is no compression algorithm for experience”, but finding professionals with the right technical knowledge and skills is becoming increasingly more difficult. ISACA estimates that in the IT security sector alone there will be a global shortage of two million professionals in 2020.
IT(’s) time for change
Instead of being a support function, IT pro’s need to refocus on what will
a) be the backbone for today’s digital business and
b) build the processes to succeed in a cloudified world.
The equation couldn’t be any simpler: No IT = no digital business. In other words, the success of the CIO on the company’s future growth has never been any greater.
Automation: The new outsourcing
Many organizations see automation as the first steps toward satisfying the modernisation of the business at a time when sourcing sufficiently skilled staff remains difficult. The adoption of IT automation promotes a more rapid development and deployment of new applications and can easily be implemented in areas where it’s introduction is least painful, and the benefits and the results can be felt rightContinue reading