Need Help Managing your Issues?

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Remember the old-fashioned way to manage issues and changes? Someone gets a manila folder and walks around the office to get project sign-offs from key people, allowing all stakeholders to make informed decisions before any work is done or any changes are made.

Today, every engineer knows that product changes and issues will happen and are necessary—whether they like it or not. Products may change on a day-to-day basis. As a result, managing updates is an integral part of designing and engineering products whether it’s major design issues or minor changes.

Built on the cloud-based 3DEXPERIENCE® platform, the Collaborative Industry Innovator makes it easier to track and manage issues and product changes from project start to finish. The platform provides the technology infrastructure to manage data and documents amongst your entire team.

Issue and change management tools should provide a controlled, clearly defined process to manage products, production, and other objects in the product development process. Let’s take a look at a few apps in the Collaborative Industry Innovator that will help you manage issues and changes effectively.

Issue Management

Companies can’t anticipate and effectively deal with every type of problem that could potentially occur. All types of anomalies can arise at any time. The key is responding rapidly to prevent the situation from getting out of hand. The Issue Management app allows you to log, track, notify, and work on resolving issues to manage a project more effectively.

You can easily view all issues in their different states of maturity and the priorities attached to each one. And, issues can be raised against a variety of objects, not just parts and files.  They can be raised against a process or just business issues in general, and there can even be multiple issues related to the same problem.

The Issue Management app (shown below) also manages CAD or non-CAD issues that may arise in the product development process and can be used hand in hand with a formal change management process.

Change Action

The Change Action app is an entryway into a formal change process. The app enables you to create, assign, and manage change actions for all project stakeholders, including external employees, vendors, and suppliers.

The app allows you to attain peer validation and approval, update change of scope, and track proposed or completed work—all within a framework where everyone on the team has visibility into change status and the actions assigned to them.

Change Action (shown below) also allows you to log, track, and notify others to resolve issues. The app lets you clearly show who is assigned to do what to keep everyone up to date with each completed stage. And, Change Action automatically captures changes as you work under a change.

Route Management

A well-structured project is broken down into stages, often involving several different people.  The route management app lets you show who’s assigned to what task and keep everyone up to date with each completed stage. Plus, the app allows you to create routes in a dashboard, which makes it easier to manage routes and share them with your entire team. You can use it as an ad-hoc/one-off workflow, or it can be used to auto-create workflows based on a previously decided template.

For example, you might create a route to review

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