Introducing Delivery Receipt notifications: Create user certainty for sent messages

Today we’re excited to launch the Delivery Receipt feature as a part of Sendbird’s modern messaging essentials, a simple way to create certainty for your users that the messages they send are delivered. 

Delivery receipts confirm message delivery

Delivery Receipts tell a sender that their message has been delivered successfully to a recipient without indicating whether the recipient has read it. With the certainty of a delivered message, the sender can manage other conversations or new parts of their workflow, improving their user experience, engagement, and workflow efficiency. 

The delivery receipt appears as either a “Double grey tick” or a “Delivered.” The “Double grey tick” is accessible through the Sendbird UI Kit.

For developers, the delivery receipt allows added opportunities to set-up or customize notifications, or create additional events in-app using delivery confirmation as a condition. These opportunities give developers greater flexibility for customizing messaging features.

Delivery receipts are crucial for transactional use-cases

Delivery Receipts are essential for transactional use-cases and private conversation: 

Marketplaces On-demand food and grocery delivery On-demand ridesharing Customer support cases  Dating Group chat 

Delivery confirmation gives the sender the certainty that their message was sent to the recipient, so the sender can move to the next transaction with confidence. Whether the sender is a seller in a marketplace, a driver, a courier for food delivery, a customer support agent, that confidence allows them to work with more transactions more quickly and increases transaction efficiency. Imagine that a food courier can leave the food on the doorstep, send a message, receive delivery confirmation, and move on to the next delivery.

Delivery Receipts also keep people engaged in conversation by allowing them to continue chatting without worrying that the conversation is stalled because of a bad connection or technical difficulties. It also prevents users from experiencing (too much) anticipation in a private conversation like in a dating app or group chat. 

Marketplaces

Delivery receipts increase engagement and drive more transactions for buyer-to-seller marketplaces.

Adding delivery receipts to buyer-to-seller chat gives buyers and sellers certainty that their message was successfully delivered. With this certainty, they can manage multiple conversations and, rather than wait for a response, move on to other conversations with other buyers and sellers. Sellers could manage multiple offers or products at once. Buyers could find the best deals by managing multiple conversations.

Food delivery

Delivery receipts develop confidence in the communication experience, increase courier efficiency, and give important context for support requests for on-demand food delivery.

Delivery receipts give couriers certainty that their message was successfully delivered—whether it is about leaving the food at a predetermined location, or trying to get in touch with the consumer. With the certainty of successful communication, the courier can move on to the next delivery. Delivery receipts also provide crucial context for the communication history associated with an individual order. Delivery receipts will come in handy when managing customer support requests. 

For the consumer, delivery receipts give peace of mind with the certainty that their message was successfully delivered to the courier—whether it is about a special drop-off location, a door code for an apartment building, or otherwise. 

Overall, delivery receipts create clear communication, important context and a better user experience for on-demand food delivery, while also improving operational efficiency for delivery logistics.

1:1 and many-to-many conversations

Delivery

Continue reading

This post was originally published on this site