Can Architects Benefit from CRM? Duh! Here’s How

The Architectural Engineering and Construction Solutions (AECS) Market is forecasted to grow by $4.7 billion during 2020-2024. In the USA alone, the engineering and architecture services market entails 110 thousand companies with total revenue of $290 billion.

In it’s A/E industry trends overview, SEH puts client experience as the major decision driving factor, ranking it as the 2nd most vital aspect out of the ten trends molding the architect and engineering niche in 2020.

With the rapid development of the industry, the benefits of architect project management software and CRM for engineering companies are becoming even more invaluable, bringing exponential efficiencies to the multi-billion industry.

Let’s review some of the best CRM software for architects, check out a few of the industry-specific architect/engineer software solutions, and eye some universal CRMs. 

This CRM for architects and engineers guide will be handy for top management, marketing professionals, and sales enablement teams of the A/E realm.

Types Of CRM Software For Architecture Firms & Engineering Companies

When it comes to choosing a CRM for the construction industry, one thing is important to understand.

There are many existing software solutions and CRMs that are:

Niche-specific, or job-specific (this is the most narrowly specialized software, for example engineering CAD software or architecture software) Industry-specific (are developed for a specific industry, for example, construction management software). Universal Customer Relation Management software solutions (these are CRM software that is designed to be applicable across the board, usually covering the marketing automation, sales force automation, pipeline management, email communication, contact management, lead generation) Features of Job-specific, Industry-specific, and Universal CRMs for A/E

Naturally, the more specific a software solution, the less demand there is for it, as it cannot be applied in other jobs or industries. Such systems usually automate very specific nuanced processes that are pertinent to this very job only and cannot be extrapolated on any other processes.

The narrower the application of the SaaS solution, the more expensive it may be. Bigger companies will ensure to select a vendor of the job-specific and industry-specific solution with the utmost care, as it becomes part of the company standard and has the potential to boost efficiencies significantly.

These systems will be developed by the people associated with the industry with a great understanding of all intricacies of the A/E processes and have a lot of construction expertise embedded in them.

Naturally, big A/E companies like Stantec, Jacobs, HOK, CallistonRTKL, and HDR are the target audience for the developers of the job-specific and industry-specific software solutions. Smaller companies may choose to save budgets on expensive solutions or opt for a more basic offer.

Job-specific functions for architecture software: 2D drawing 3D modeling Drafting Bills of material Building information modeling Contract management Project management Quote/protocols Job-specific functions for engineering CAD software: 2D drawing 3D modeling Design analysis Design export Mechatronics Collaboration Presentation tools Available in chemical, civil, electrical, and mechanical versions. Industry-specific features of construction management software Budget tracking/job costing Equipment tracking Incident reporting Subcontractor management RFI & Submittals Estimating module Change orders Accounting integrations Available for commercial, contractors, and residential use

Universal CRMs, on the other hand, are designed to be customizable and agile and are able to bring efficiencies across many industries.

Due to the ubiquitous demand, CRMs of wide applicability will have a relatively low monthly price, for example, Nimble

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