6 Security Features to Look for in Your CRM Software

Customer relationship management (CRM) programs have become necessary in today’s business world. To make it ahead of the competitors, you need to employ every trick they have and more. CRM software streamlines tasks while putting everything you need to know about your business in one place.

For a CRM solution to be truly useful, you must have effective CRM security features installed. Otherwise, anyone looking at your CRM can access all your business practices and employee information. The very thing that makes this technology useful could destroy your business if a hacker has the right motive. To dissuade cyber threats, you must ensure the CRM program you choose is the best choice for you.

Here are features to look for when selecting a solution:

1. Encryption

Information about the company does not stay in one secure location. For any information to be useful, it must be moved so people who need the data can use it. Like any good thief knows, items are more easily stolen while in transit, including your data.

Encryption makes sure your data cannot be read even if someone from outside your company sees it. The data is scrambled and formed into a code that can only be deciphered with the right key — in this case, a password. The ability to encrypt shared or copied data is standard in almost every program, so make sure your CRM has this feature before moving forward at all.

2. Authentication

Of course, your data can’t be so secure that even your company can’t see it. Allowing a door could let hackers inside, but making sure the door has locks is another standard feature of every program. Authenticating a person’s credentials before they can view the data is a relatively easy process to create. This process can also be difficult to destroy or get around, making it harder for hackers to gain access.

There are multiple ways to go about authentication, and the range of options enables you to install as many as you see fit. Your typical password is the most common authentication method there is, but the CRM will need more security than your average social media account.

A property-based token authentication, like a radio frequency identification (RFID) chip in a card, can be more difficult for a hacker to gain or duplicate. Biometric passwords, like fingerprints or voice patterns, can make your information even more secure.

3. Two-Factor Authentication (2FA)

Many online services, particularly those that may hold your bank account information, are switching over to two-factor authentication (2FA). This technique forces the user to install multiple ways to log into the service they’re using. Many often go with a password and code sent via text message or email.

The 2FA technique can accommodate any combination of authentication methods. So long as there is more than one, a hacker will have to find both sets of information and use them as a combination to see your data, making it even more difficult for them to find what they want.

4. Password Policy

You can have as many authentication methods as you want, so long as the passwords are difficult to figure out. Simply inputting “1234” because you think the fingerprint scan is enough on its own won’t cut it. You’ll need a CRM program

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