Remote Work Survey Index Results: The Future of Remote Work

With companies such as Google announcing their plan to close offices until July 2021 and Twitter extending working from home “forever,” remote work appears to be the “Next Normal” for the foreseeable future.

Wrike wanted to know how workers felt about their organizations’ support to help make remote work productive and sustainable. So, from July 6–20, 2020, we used SurveyMonkey Audience to survey over 1,000 full-time workers employed by organizations that gave their employees the choice to work from home.

Lack of infrastructure and training

The need to keep remote teams connected and productive is more crucial than ever, and the key to success is ensuring everyone has the right resources to collaborate digitally.

Almost half of the respondents still don’t have the infrastructure, data, and platforms to be productive 

We asked workers if they have access to all the available infrastructure, hardware, data, and platforms they need — such as broadband internet, monitors, a proper desk setup, and VPN access — in order to be productive while working from home. 44% of the respondents say they either don’t have enough or are completely lacking access to stay productive.

Despite having the right tools, 52% of employees lack the proper training to use work management platforms

Work management tools are much more than a to-do list — they’re for collaboration. Training workers on using work management platforms to their fullest potential can keep employees aligned, improve the quality and consistency of work, and reduce miscommunication while working remotely.

We asked workers whether or not they feel they’re well-trained to use work management platforms to create, manage, and execute work properly. More than half of the respondents believe they haven’t.

Even though many companies have implemented remote work solutions for their employees by now, training and feedback processes to empower these employees still aren’t at the level they should be. Workers have the tools to stay productive, but can’t leverage these systems because companies aren’t properly teaching their employees how to use work management platforms.

Standard processes and expectations

Stagnant tasks, unorganized data, miscommunication, and forgotten requests are the result of failed collaborative processes; clunky processes can be even more of an issue when your team isn’t physically in the office. If organizations don’t standardize processes or set clear expectations, problems will arise. 

Only about half of workers know exactly which processes to follow when getting work done

54% of workers are fully aware of the processes they need to follow in order to get their work done. Nearly a third say their companies offer multiple processes and systems but are redundant. And the rest of the respondents report that they were allowed to use whatever platform they found convenient and that their company platforms and processes have no consistency.

Functionality across multiple tools can overlap, and jumping between all of them not only weighs teams down, but often results in more silos, inefficiencies, and poor visibility across teams.

Only 51% of workers understand what’s expected of them as they work remotely

A work from home policy can help explain how employees can thrive remotely, but without a clear set of guidelines, employees can be left in the dark.

Although most companies have been working remotely since the beginning of their state’s stay-at-home order, about 49% of employees still

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