Strengthen and Optimize Agency Resource Management

Agency resource management is all about efficient people management. It involves understanding who is available to take on more work and how to best allocate tasks to meet your goals. 

When you manage your resources well, team performance and productivity improve. When you don’t, it can lead to burnout, turnover, and a decrease in your bottom line. 

Read on to discover how to strengthen your resource management process to optimize your team and agency’s performance. We’ll also include three top tips from our recent resource management webinar.    

How does strong agency resource management boost team performance? 

Resource management is the entire end-to-end process of planning, scheduling, and allocating your resources to maximize your overall business efficiency. 

A resource can be anything required to accomplish a task or project, including materials, subcontractors, and labor (people). But, agency resource management focuses on planning, scheduling, and managing your people, since they are your primary resource. 

What does this have to do with team performance

According to a Gallup workplace survey, two of the five primary causes of employee burnout are an unmanageable workload and unreasonable time pressure. 

In other words, when people feel overworked or are struggling to meet tight deadlines, they’re likely to burnout. And burning out your employees can cause a downward spiral of decreased performance and increased sick time.

With proper resource management, you can ensure workloads are leveled across employees, deadlines are reasonable, and no one is logging a ton of hours last minute to meet a goal. 

How to strengthen your agency resource management

Recently, we hosted a webinar with Jacob Wright from Glow Social & Digital Agency to discuss how they are using Wrike to improve their resource management. 

Here is his advice on how to strengthen your agency resource management:

Gain visibility into your team’s workload

Before adopting Wrike as their centralized software for resource management, time management, project scheduling, and delivery, the team at Glow really struggled with keeping on top of everyone’s current and upcoming workload. 

“We used several SaaS solutions such as Google Sheets, Google Docs, Slack, just overall G suite products. We also used Harvest for time management and project budgets and Trello for our overall project management tool. But the dots really just did not connect.”

Without a single platform for tracking planned versus actual hours spent, the team felt like they were all over the place trying to manage resources. Without knowing where the problem areas were or who had the capacity to help, it was difficult to evenly divide workloads. 

By adopting one software to handle resource management, Jacob and his team were able to gain visibility into who was scheduled to work on what and when. Now they can quickly see who has the capacity for more work and who needs help. 

Use dashboards to keep an eye on the progress of individual team members as they work on tasks and projects. Easily distribute work hours 

At Glow, Jacob’s team uses Wrike’s workload charts to easily assign and distribute work hours to best suit each team member’s job role and availability.

“We have workload charts sorted by discipline, department, and then project. We use them to forecast who has the bandwidth when planning our project teams based on planned hours or effort or what we

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