There’s no shortage of options when it comes to automating business processes. Integration tools like Zapier and Unito are making automation easy and inexpensive – especially when compared to the effort of building brand new features into an existing software product.
There’s also no shortage of reasons for automation. Manual operations are prone to errors and can soak up time that’s better spent on tasks that have to be performed by a human.
It’s easy to get excited by new technology, especially if it saves you time and effort. But, as the automation trend continues to gather momentum, we should ask ourselves whether it’s always necessary. Keeping certain processes in the hands of a person could save you time and money. More importantly, there are still going to be tasks that a human is just going to be better at than a software feature.
In this article, we’ll take a look at the rewards of business process automation while keeping an eye on the importance of human touch.
The Benefits of Automation It Improves Service Quality
An automated business process is less prone to administrative errors. Software bugs aside, the chance of a customer receiving the wrong item or not being aware that a delivery is on its way is much smaller than if the order was managed with pen and paper.
In the B2C world, process automation makes customer satisfaction far more likely. Let’s continue with the case described above and take ZenMaid as an example. This scheduling tool helps owners of cleaning services to receive online bookings and allocate their resources in a very hands-off way. There’s a huge amount of operational effort involved in receiving orders, finding an available resource, assigning the work to them, and ensuring they know where to be at what time.
This is a business model that calls out for intelligent automation. In their case, automation is limited to ensuring that maids know that they’ve been assigned a booking and that customers know when to expect them. Automated notifications play a crucial role in Zenmaid’s operations.
There are no more double-bookings, no more customers waiting for their cleaner on a wrong day, and no more cleaners going to the incorrect address.
It Safeguards Revenue Streams
A stable, repeatable, automated business process often ensures that earnings are maximized. In the online retail world, automated repricing is a great example of this. Manually ensuring that your goods are always selling at a competitive price while maintaining a decent profit margin is an incredibly arduous task.
A stable revenue stream also depends on effective inventory management. Receiving orders for products that aren’t in stock not only costs you sales but also damages your reputation.
Retailers have long been monitoring stock automatically with their point-of-sale devices and software. But in the last few years, as small e-commerce companies have exploded onto the scene, there’s been a huge need for affordable software offering this feature.
Enter companies like InFlow, who offer solutions that not only track stock levels but also automate the reordering process. Retailers no longer have to deal with the hassle of manually filling out purchase orders and interacting with their suppliers. Nor do they have to wait for a visual trigger to know when to order new stock, as stock data thresholds willContinue reading