How to protect your account from hackers and scammers

Losing your account, and the years of gaming and grinding progress, could be a nightmare. There are better ways to quit WoW, Hearthstone, Overwatch, and other games that seem too addictive to walk away from, for sure. Assuming you’d rather keep gaming with your Blizzard account, safeguard it with our guide.

Blizzard account security

Scammers don’t care how hard you worked to reach level 60 in WoW or whether your name shows on the Hearthstone leaderboard; they’ll happily steal any account and then sell it, use it to trade in-game currency, or do other prohibited stuff. To protect your account against hacking, you need to tinker with the security settings. To view them, sign in to your account in your browser and go to the Security settings.

How to change your password

The first order of business is the password. It must be unique — never use the same passphrase for more than one account. A good password is also long and not obvious. Forget about “pa$$word” or “batman2003” — you need something more complex.

To change your password, go to Security and click Update in the Password section.

How to change the security question

Having a security question is a good way to protect your password from being reset. On the other hand, an attacker can easily turn the security question into a loophole: If they learn or guess the answer, they will gain access to your account — and it might not be all that difficult; users publish a lot of personal information in the public domain.

If the answer can be gleaned from, say, your social network profiles, make sure to change the question to something a bit trickier:

Go to Secret question and click Update; Select an appropriate security question in the drop-down list; Enter the answer and click Save.

So as not to forget the top-secret answer, use an encrypted note in a password manager. As the name suggests, this tool can also store and generate strong and reliable passwords.

How to set up two-factor authentication on

Another handy setting for account protection is two-factor authentication. By default, when you try to log in to your account on a new device, e-mails you a code. But cybercriminals often target e-mail because it can be a means to reset your passwords.

Instead, use the Blizzard Authenticator app, which you can also configure to send codes by text message. If you opt to receive codes by text, then you’ll be able to change your password, unblock your account, and sign in without access to Blizzard Authenticator.

To enable two-factor authentication through the app or by text:

Install and open Blizzard Authenticator (iOS, Android); Tap Set Up Authenticator; Enter your Blizzard account username and password; Enter the security code sent to the e-mail address linked to your account; If you want to receive codes by text, on the page that opens, tap Sign Up; Enter your phone number and tap Continue; Enter the verification code sent by text; If you don’t want to link your phone to your account, instead of Sign Up, tap No thanks; Just in case, make a note of the serial number and recovery code — they will come in handy if you need to restore Blizzard Authenticator.

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