Exclusive Report: Did COVID-19 Sink Small Business Reputation?

For the past year, Thryv has analyzed more than 58,000 small businesses across America. Our goal was to better understand how small businesses were presenting themselves online. We also wanted to discover how they could improve important metrics, such as search results and customer sentiment. With their permission, we ran…Read More

Providing the Best Customer Experience in the COVID Economy

Contributed by Small Business Expert Barry Moltz Customers changed when the COVID pandemic forced the physical closing of millions of small business retail and office locations this year. With the “shelter in place” and restrictions on “in-person” contact, how to provide the best customer experience to get and retain customers…Read More

[Podcast] Straight Talk: It’s Time for Small Biz to Embrace Digital Adoption

Business owners put in place several short-term changes when the pandemic hit. What they didn’t realize was they were preparing for the future. COVID-19 proved to be the push that businesses needed to fast-track digital adoption. In the latest episode of the “Winning on Main Street” podcast, renowned small business…Read More

After COVID, an Up-to-Date Google My Business Listing is Crucial

We know that when COVID-19 struck, many hard-working people were met with days of struggle, including small business owners. Luckily, adversity builds character and there are tools in place to help. Google My Business is necessary to not only navigate these trying times but also keep customers in the loop.…Read More

Small Businesses Looking back, Moving Forward: Lessons COVID Taught Us

The COVID-19 outbreak wreaked more havoc around the globe than anyone could have anticipated. Business owners, big and small, struggled to cope from the beginning. For small businesses, the window of opportunity to react to the pandemic was smaller than the businesses themselves. The crisis is still unfolding; however, in…Read More

[Podcast] Will Your Business Qualify for a Second PPP Loan? We Ask Lendio

Brock Blake runs Lendio, the largest marketplace for small business loans in America. We can all thank him for making the government’s COVID-19 PPP loan program actually reach the small business owners on Main Street. In the latest episode of the “Winning on Main Street” podcast, Blake discusses how Lendio’s…Read More

Real-World Funding & Consulting Resources for Small Businesses

Even in the best of times, building and running a small business is challenging. But 2020 has been anything but the best of times for most small business people. COVID-19, government lockdowns and street protests are just a few of the challenges small business people have had to overcome. Luckily…Read More

COVID-19 Study: Small Businesses Say Their Concern Is Rising Again

Thryv and America’s Small Business Development Centers (SBDC) have conducted an on-going joint study over the past several months in multiple waves to understand exactly how deeply the coronavirus (COVID-19) has impacted small businesses. As devastation from the virus swept the nation, we committed to updating the study regularly. Week-over-week data…Read More

Grab a GIF (and a Mask!) for Your Next Customer Safety Update

With cities and states changing COVID-related mask and occupancy requirements daily, small businesses need to keep the communication flowing to update their customers on what to expect. Now is the time to send emails, text messages and social posts to inform your customers of any changes, such as: They are…Read More

Meet Customer Demands with an In-Person/Online Hybrid Business

If 2020 has taught us anything, it’s that we’re pretty good at pivoting. The pandemic sent us all indoors, but somehow we still managed to order meals, get work done and conduct all sorts of business. We’ve heard about businesses making a “digital transformation” for years now, but this new…Read More