Providing the Best Customer Experience in the COVID Economy

Contributed by Small Business Expert Barry Moltz Customers changed when the COVID pandemic forced the physical closing of millions of small business retail and office locations this year. With the “shelter in place” and restrictions on “in-person” contact, how to provide the best customer experience to get and retain customers…Read More

Improving Customer Experience in a Digital World

By definition, consumer expectations are any set of behaviors or actions that individuals anticipate when interacting with a company. In the past, consumers have expected essential experiences like quality service and fair pricing—but modern consumers have much higher expectations, such as proactive customer service, highly-personalized messaging, and connected experiences across…Read More

The Power of Online Reviews: Build Brand Reputation and Win Big

Once upon a time, the idea of asking people for their honest thoughts on your product, and displaying those thoughts for the world to see seemed like an odd thing to do. Now, technology has changed how we shop for products and services, and people share their everyday experiences on…Read More

Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back

We live in a consumer-driven marketplace and, as we know, that means evolving expectations. After 20 years in the industry, I live and breathe all things customer experience and, considering the year we’re having, there’s an obvious shift in what customers expect out of businesses. At one point, companies could…Read More

Instagram Live Recap: How Customer Experience Can Transform Your Business

Our lives have transformed radically within the last four months. While the change was inescapable, it certainly exposed some points of fragility in our businesses. Ryan Cantor, Thryv’s VP of Product & Marketing, joined technology advisor Kendall Matthews recently on Instagram Live to discuss the importance of business resilience while…Read More

All Things Modern: Cutting-edge Software for a Flexible Workspace

While the concept of flexible co-working space wasn’t new when Paula Blair started Soar Co-Working in 2017, the idea of planting it in the middle of suburban Tampa, Fla., was a novel approach. She spent her first year building her new business idea, but didn’t have a modern system to…Read More

Why CRMs Fail and It’s Time to Transition to CXM

When Siebel Systems first pioneered Customer Relationship Management (CRM) software in 1997, it was a noble effort. The premise was simple, and, similar to other mid-90’s tech innovations like PalmPilots and DVD players, it evolved quickly over time. Thomas Siebel’s goal was to create a single, centralized location that contains…Read More